Support & Help Center

We're here to help you with any questions or issues

Email Support

Get help via email for technical issues, account problems, or general inquiries

support@phintch.app

Privacy & Data Protection

Questions about privacy, data handling, or exercising your rights

privacy@phintch.app

Contact Information

Company

Cosmic Distributors LLC

General Support

support@phintch.app

Privacy Inquiries

privacy@phintch.app

Location

New Mexico, United States

Support Hours & Response Time

Email Response Time

24-48h

Business days

Urgent Issues

8-12h

Critical problems

Business Hours

9AM-5PM

MST (Mountain Time)

Note: We aim to respond to all inquiries within 24-48 hours during business days. For urgent technical issues affecting service availability, we prioritize responses within 8-12 hours.

Common Issues & Quick Solutions

1Account Login Issues

•Ensure you're using the correct username and password
•Check if your account email has been verified
•Clear your browser cache and cookies
•Contact support if you've forgotten your password

2Video Playback Problems

•Check your internet connection speed (minimum 5 Mbps recommended)
•Try refreshing the page or restarting the app
•Ensure your device software is up to date
•Videos are hosted on Vimeo - check if Vimeo is accessible in your region

3Profile & Photo Upload Issues

•Supported formats: JPG, PNG (max 5MB)
•Grant photo library permissions in your device settings
•Check your internet connection for uploads
•Try uploading a different image if one fails

4Playlist Sharing Issues

•Ensure the playlist is set to "public" or has a valid share code
•Share codes are case-sensitive - double check the code
•Regenerate the share code if it's not working
•Check if the playlist still contains films

For Content Creators

Are you an independent filmmaker interested in showcasing your work on Phintch? We'd love to hear from you!

Creator Inquiries

Contact us to learn about submitting your films, accessing creator analytics, and joining our community of independent filmmakers.

creators@phintch.app

Additional Resources

Privacy Policy

Learn about how we protect your data

Phintch Website

Visit our main website

Can't find what you're looking for?

Contact our support team